If your product requires service, RTS will either repair or exchange your product. The options available to you will depend on the product and region in which you are located.
Your repair will be executed by highly qualified technicians with trained expertise. To guarantee high quality repairs, our team works closely with other technical departments like R&D and Quality Management. In addition, we do not just repair your device; we process it completely. Therefore, before the device is prepared for shipping, it undergoes an obligatory quality and safety check. If necessary, further tests are administered to ensure that it is working properly.
If there is an issue with one of your products, we offer fast and competent service through the advanced exchange. In order to minimize system downtimes, a new or refurbished product is sent out immediately when you submit a request to us. Therefore, you can directly fix the problem on-site to ensure that the system is running as soon as possible.
We have the right RTS spare parts for almost every product for you. You can not only rely on the high quality of all spare parts, we can also guarantee precise processing and the perfect fit for your individual needs. Even if a product is no longer manufactured, its spare parts are usually still on stock for another five years.
Reliable and fast repair times
Our standardized processes ensure reliable and fast repairs. Over 80% of all repairs are completed within three days or less, enabling very short reaction times for our customers and end users. Additionally, shipping to and from our customers is included free of charge.
High quality repairs
We ensure high quality repairs by continuously training all of our repair technicians and using only original spare parts. Before shipping, mandatory detailed functional and safety tests, specified by engineers, are administered to ensure that the repaired product has the same quality, functionality, and performance as a new one. The broad scope of testing allows us to grant an additional warranty of 30 days not only to the repair itself, but on the complete product that was repaired.
Fixed repair prices
For most of our products, you will get a fixed repair price without any hidden costs. This includes transport costs, diagnosis, repairs, original spare parts, necessary updates if required, calibration, function tests, cleaning, and repair reports. This makes repair costs transparent and predictable before you send the product to us.
Fast and easy advanced exchange service
Standardized processes ensure reliable and fast advanced exchange times. Over 80% of all exchanges are done within 2 days or less. A new or refurbished product is sent out immediately when you submit the request to us. Thus, enabling the best service for the end user with shortest possible reaction times.
Minimum on-site visits
The advanced exchange service enables the shortest possible reaction times for solving project problems. Only with the advanced exchange service, is it possible to replace defective products and to fix any issues with one site visit instead of two, resulting in reduced service costs for our customers.
Minimized system downtimes
The advanced exchange service ensures fast reaction times. Therefore, resulting in minimized system downtimes. Additionally, it allows our customers to provide the best service to the end user in a reliable way without high investments in stocking additional spare parts.
High performance and reliability
Appropriate and genuine RTS spare parts for every device - high quality, with precise processing, and a perfect fit every time. Thus, ensuring high quality product repairs for our customers.
Long-term availability
Spare parts are usually still available for at least an additional five years after we stop the production of a product. This enables predictable product repairs and ensures the value of the investment for the future.
Spare part overviews online
You can easily find your needed spare part in our online spare part overviews. If you need additional support, simply contact our spare parts order desk and our experts will personally assist you in identifying the correct spare part for your product.